Voice of the Customer
Showing all 17 results
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Brainwriting 6-3-5
$37.0033 min. BrainWriting 635 is a simple, yet extremely effective and versatile technique for any kind of idea generation that maximizes the ...
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CAGE Model
$17.0020 min. The CAGE Model illustrates critical customer requirements that must be included and excluded for success in the marketplace. Learn ...
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Holistic Cube (11 perspectives)
$99.00This approach reminds innovators not to focus exclusively on the system / process / problem at hand, but consider the situation / challenge from 11 ...
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House of Quality
$69.0059 min. The "HOQ" is the most recognized tool of the QFD (Quality Function Deployment) Methodology and it's main purpose is to ...
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Ideality and the Ideal System
$27.0028 min. Ideality, a TRIZ important mindset can change the current paradigms by helping the developer understand the “ultimate goal” of the ...
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Kano Model
$0.008 min. The Kano Model is a very insightful way of understanding and categorizing 5 types of Customer Requirements (or potential features) for new ...
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Kano Survey / Analysis
$47.0038 min. The Kano Survey sometimes called a Kano Analysis is a way to understand Customer Needs and categorize Customer Needs ...
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Lateral Benchmarking
$99.00Lateral Benchmarking goes well beyond typical benchmarking by looking at offerings that have something in common with your system but in a non competitive market.
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Lead Users / Early Adopters
$99.00Lead User is a term developed by Eric von Hippel in 1986. Lead users are advanced or power users, they often use the product in ...
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Memorable Sensory Experience
$37.0028 min. MSE is about creating unique poly-sensual experiences for your customers. Discover how adding and enhansing the 7 "senses" can add unique value ...
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PainStorming
$47.0032 min. Painstorming is a very easy and extremely effective tool for idea generation. Innovation is about problem solving and PainStorming ...
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Patterns of Evolution (19+)
$47.0043 min. Systems evolve not randomly but in "patterns or trends". Technology trends and patterns are useful to extrapolate likely future evolutions and ...
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Perspectives
$0.00FREE! In Product development, especially when Innovation or Inventive Thinking is needed, having the right perspective can be the difference between a winner and ...
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Situation Analysis
$99.00A way of modeling the current situation for a deeper understanding of problems and opportunities. Learn how to derive “Standard and Reformulated” Problem Statements.
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Trend Analysis
$99.00Identify and understanding Important Industry, Product, and Societal Trends that are shaping the future, then proactively design in features that embrace the trend.
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VOC
$99.00VOC (Voice of the Customer) has many definitions depending on who you talk to. Most people define it as the requirements you will get from ...
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VOC Opportunity Matrix
$27.0012 min. Video with Downloadable Excel File The VOC Opportunity Matrix is an efficient way of understanding, organizing, document and prioritizing Customer ...
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